As technology rapidly advanced over the past year, the way lawyers did their jobs was disrupted—and, in some cases, entirely upended. While generative AI did play a major role in that disruption, it was joined by a host of other factors, including market shifts, post-pandemic realities and increasing ALSP presence—all of which impacted how law firms and in-house legal departments operated. In tandem with these shifts, the role of legal ops grew stronger and more defined, further altering the legal ecosystem.
The following is a collection of quotes from experts in the legal industry on the biggest milestones for the business of law, in-house legal departments and legal ops in 2023.
