It was a small award but a much bigger warning that came out of a recent small claims court decision ordering Air Canada to compensate a customer over inaccurate information he got from the airline’s AI-powered chatbot.
The British Columbia Civil Resolution Tribunal’s (CRT) decision in Moffatt v. Air Canada awarded customer Jake Moffat a little over CA$650 in damages but “represents a milestone in the expanding field of digital interactions and accountability,” according to technology lawyer Barry Sookman.
