In January 2024 the DOJ updated its 2023 guidelines that cracked down on the use of personal devices and third-party messaging apps in business to address companies’ increased use of collaboration and information sharing tools and ephemeral messaging platforms. Companies are struggling to adhere to the new compliance code without forfeiting critical communication channels that drive valuable client interactions.
For decades, employees would show up to work, conduct the majority of their business on an employer-owned and monitored phone, then leave without another way to contact clients. The work would pick up tomorrow, after all, under the watchful eye of their employer.
